SCG Business Analyst will assist in maintaining and improving SCG’s management systems and implementing business software solutions for SCG’s diverse client base. The position will also play a key role in: a. Analysing and optimising SCG’s existing business processes b. Improving internal technical documentation and knowledge base c. Enhancing software project implementation delivery model. Key Responsibilities – Business Analysis • Gather and analyse client needs and document these as requirements in a clear concise manner for client review • Manage client interface and projects • Business Process Mapping for SCG and its Clients (visio, draw.io) • Help deliver solutions configured with various 3rd party software solutions (e.g. SafetyCulture & EdApp, SharePoint, office 365) • Manage and improve SCG’s bespoke inspection management system IVA • Develop, improve and or maintain SCG technical documentation • Configure Business Intelligence reports using Power BI • Be trained to configure software within client environments • Manage and improve SCG Customer Facing Service Desk (JIRA) • Manage and improve SCG Internal Service Desk (JIRA) • Manage and improve SCG SharePoint Key Requirements • Relevant Tertiary Qualifications in Business Analysis and or Environment, Health & Safety • Min 2 years professional experience • Solutions orientated mindset. No problems, only solutions! • Uses initiative to research and problem solve. • Enjoys working independently. • High level computer literacy including Microsoft 365 • Clear, concise, high quality written and verbal communication skills • Ability to effectively prioritise and escalate customer concerns and opportunities. • Strong client liaison skills • The ability to communicate technical concepts clearly and effectively to business users and management Desirable Requirements • Expertise with Confluence, Jira, Safety Culture, EdApp, Power BI, Visio or draw.io highly regarded • Experience or skills in Business Intelligence, Analytics and Business Process Mapping • Understanding of ISO 9001:2015 ISO 14001, ISO 45001 highly regarded • Experience in software implementation and business analysis capacity • Experience undertaking implementation of business management web based applications • Project management experience and qualifications • Self - starter