Customer Success Specialist
Job Description
Customer Success Specialist
Job Summary:
We are seeking a dedicated Customer Success Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the success of our customers. The ideal candidate will have a strong background in sales and excellent communication skills.
Responsibilities:
Build and maintain strong relationships with customers
Provide product training and guidance to customers to ensure their success
Proactively identify and resolve any customer issues or concerns
Collaborate with internal teams to improve the customer experience
Drive upsell and renewal opportunities
Requirements:
Previous sales experience
Excellent customer service skills
Strong communication skills, both verbal and written
Australian work experience is preferred
Required Skills:
- High level of customer service experience required
- Outbound Sales
Must Have Skills:
- 3+ years experience
- Proven work experience as an Outbound Customer Support or similar role
Nice to Have Skills:
- Computer and software skills, including Microsoft Office.
- Experience with the Australian market
Benefits:
- We are a remote-first company.
